000 Yuan Mobile Phones Nowhere To Retreat &Nbsp; Luxury Consumers Enjoy Privileges.

"Buying a mobile phone costs more than 10 thousand, and it doesn't cost more than 1000 yuan."

Mr. Yuan said recently that he had encountered such a "worry".

In April 12th, reporters learned that Mr. Yuan's

More than 10 thousand yuan mobile phone "pay first and then test machine", then found two problems.

In March 15th, Mr. yuan bought a P9521 mobile phone at the price of 15800 yuan on the first floor of the store, plus a 600 yuan battery, which cost a total of 16400 yuan.

"The salesman said," you can't test the machine without paying. "

Mr. Yuan reflected that he wanted to try out the performance of the phone at the time, but the salesman told him to pay the machine first.

In desperation, he had to pay the bill first.

Then he inserted a cell phone card to his friend and made a phone call without hearing any noise. He went home with his cell phone.

Later, in the course of using, Mr. Yuan found that there were two quality problems in this mobile phone: first, the blue light was used when taking the flash; the two was that the voice of the phone was too small to hear clearly what the other person was saying in the noisy environment, and the result was not as good as the ordinary mobile phone before.

Mr. Yuan said he had heard that the store had 7 days' no reason to return goods, so in March 21st, he went to the store counter to ask for a return.

But the salesperson of the counter said, "is there any quality problem in the mobile phone, so we need to test it before we know it."

The other party asked Mr. Yuan to leave his mobile phone for testing, while Mr. Yuan complained about the matter to the Consumer Council.

Luxury goods enjoy the privilege of "no quality problems will not be returned", consumers

A week later, Mr. Yuan answered the notice and went to the shop counter again. The test report issued by the businessman was "no quality problem".

"The inspection report is not even printed by the testing organization."

Yuan said that such a test report had no credibility at all, but merchants refused to return him on the basis of the reported results.

Mr. Yuan said, the salesperson said that the international brand of the shopping mall had communicated with the shopping malls when they settled in. The consumer disputes were handled according to the international practice, and did not follow the "7 day unconditional return" rule of the shopping mall.

Yuan told reporters that the red seal on the sales document "no quality goods will not be returned" was seen only after the event. He did not tell him when he bought the mobile phone.

Mr. Yuan told reporters that there was another reason why merchants refused to return products, that is, "mobile phones have usage records, affecting two sales".

"If I don't use it, how can I know the quality of a cell phone?"

Mr. Yuan's face is helpless.

After receiving this complaint, the staff of the Municipal Council have been helping to mediate, but the opinions of the parties have never been reached. In the end, many parties agreed to re conciliation in April 12th.

Businessmen asked reporters to withdraw from the mediation scene, mediation again ended.

Invited by the City Council, on April 12th afternoon, our reporter and other media reporters came to the conciliation scene of the municipal Consumer Council.

Mr. Yuan, a first arrived customer, told reporters about the above consumption experience.

However, when the 4 staff members arrived, they asked the media to withdraw from the mediation scene on the grounds of "no right to interview".

The media people repeatedly said that they would not participate in the mediation process, but as a bystanders to witness the whole process of mediation. But the shop staff always disagreed, but they claimed that they were solving the problem with sincerity. Eventually, the media could only withdraw from the mediation room.

The reporter tried to verify the facts with a male worker in a commercial building and "what is the specific requirement for unconditional return of the mall?"

"Is it true that the first floor brand does not follow the unconditional refund requirement?"

"Why do I have to pay the machine first?"

"Is mobile phone testing authoritative?"

And so on.

After hearing this, the staff still refused to reply on the grounds of "no right to interview".

Afterwards, reporters contacted Mr. Yuan Yuan to ask for mediation results.

Mr. Yuan told reporters that the mediation was no more.

The commercial department still refused to return the product with "no quality problems on mobile phones" and said Mr. Yuan had to give evidence to prove that there was something wrong with the mobile phone.

At present, Mr. Yuan is consulting with his lawyers about the next step.